East Coast Mulch Corp

Privacy Policy

Effective Date: May 27, 2026

1. Introduction

East Coast Mulch Corp is a landscaping and outdoor services company based in West Palm Beach, Florida. We provide mulch delivery, landscaping, and hardscaping services to residential and commercial clients throughout the West Palm Beach area and surrounding communities.

We are committed to protecting the privacy of our customers and anyone who interacts with our business. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what choices you have regarding your information.

By using our services, visiting our website, or communicating with us — including by text message — you agree to the practices described in this policy. This policy is effective as of May 27, 2026.

2. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our services. This includes:

Personal Identifiers: Your name, phone number, email address, mailing address, and service address.
Service Information: Details about requested or completed jobs, service history, appointment information, notes, and work orders.
Payment Information: Billing details necessary to process payments. Please note that payment transactions are handled securely through trusted third-party payment processors — we do not store full card numbers or sensitive financial data on our own systems.
Communications: Records of text messages, emails, or phone calls exchanged with our team, including messages sent or received through our business messaging system.
Device and Usage Data: If you visit our website, we may collect information such as your IP address, browser type, pages visited, and the date and time of your visit, for purposes of website analytics and security.

3. SMS / Text Messaging Program

East Coast Mulch Corp uses a dedicated business phone number, managed through Jobber, to send and receive text messages with clients. This service allows us to communicate with you quickly and conveniently about your service needs.

Types of Messages

You may receive text messages from us for the following purposes:

Appointment reminders and scheduling confirmations
Job status updates and service notifications
Estimates and invoices
Follow-up messages after service completion
Responses to inquiries you send to us
Occasional promotional messages about our services

Message Frequency and Rates

Message frequency varies based on your service activity with us. You may receive multiple messages in connection with a single job or appointment. Message and data rates may apply depending on your mobile carrier and plan.

No Third-Party Marketing Use of SMS Data

We do not share your phone number or SMS opt-in data with third parties for marketing purposes. Your contact information collected through our text messaging program is used solely to communicate with you about your service relationship with East Coast Mulch Corp.

4. How We Use Your Information

We use the information we collect for the following purposes:

Scheduling and managing service appointments and work orders
Sending job reminders, status updates, invoices, and estimates
Responding to your questions and providing customer support
Processing payments for services rendered
Improving the quality and efficiency of our services and business operations
Communicating with you about changes to our services or policies
Complying with applicable laws, regulations, and legal obligations

We will not use your information for purposes that are inconsistent with those described in this policy without your consent.

5. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

Service Providers: We work with trusted third-party companies that help us operate our business. These include Jobber (our field service management platform), payment processors, and mobile carriers involved in delivering text messages. Each of these providers is required to protect your information and may only use it as necessary to perform services on our behalf.
Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of East Coast Mulch Corp, our customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change through the contact information on file.

We do not share your personal information with unaffiliated third parties for their own marketing or advertising purposes.

6. Data Storage and Security

We take reasonable and appropriate steps to protect the personal information we collect and store. Our security practices include:

Storing data using industry-standard security measures
Restricting access to personal information to authorized personnel only, on a need-to-know basis
Using secure, reputable third-party platforms — including Jobber and our payment processors — that maintain their own data security programs

Please be aware that no method of electronic transmission or data storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to provide you with our services, maintain accurate business records, and fulfill our legal, accounting, and regulatory obligations. The specific retention period will depend on the nature of the information and applicable legal requirements.

If you would like us to delete your personal information, you may submit a request as described in Section 8. Please note that in some cases we may be required by law to retain certain records even after a deletion request is made.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may ask us to correct inaccurate or incomplete information.
Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any marketing email or by replying STOP to any marketing text message.

Florida Residents

If you are a Florida resident, you may have additional rights under Florida’s consumer privacy protections, including those provided under the Florida Digital Bill of Rights and other applicable Florida statutes. These rights may include the right to know what personal data is collected about you, the right to correct inaccuracies, and the right to request deletion of your data.

How to Submit a Request

To exercise any of the rights described above, please contact us by email at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

9. SMS Opt-Out and Help Instructions

This section is required under applicable carrier and A2P SMS regulations and must be read carefully.

To opt out of text messages: Reply STOP to any text message you receive from East Coast Mulch Corp. You will receive a one-time confirmation message acknowledging your opt-out, and no further text messages will be sent to your number.

To opt back in: Reply START to any prior message from our number to resume receiving text messages from us.

For help or support: Reply HELP to any text message, or contact us directly at [email protected].

Please note: Opting out of text messages will only stop SMS communications. It will not affect other forms of communication such as emails or phone calls. If you have an active job or appointment, we may still need to contact you by phone or email to coordinate service.

10. Children’s Privacy

Our services are intended for adults and business clients. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected such information, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or industry standards. When we make updates, we will revise the Effective Date at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our services, website, or text messaging program after any changes to this policy are posted constitutes your acceptance of those changes. If a change is material, we will make reasonable efforts to notify you directly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us using any of the methods below.

East Coast Mulch Corp

West Palm Beach, FL, United States

Email: [email protected]

Website: www.eastcoastmulch.com/privacy-policy

We are committed to working with you to resolve any privacy-related concerns promptly and transparently.